Informativa sulle spedizioni

Shipping Policy

Welcome to Studio Geometria (operated by WSENSE SRL). We are committed to delivering your desk organization essential products—including rulers, pen holders, and cable organizers—safely and efficiently.

This Shipping Policy outlines our shipping methods, processing times, costs, and tracking details.

1. Order Processing Time

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Order Confirmation: You will receive a notification email once your order has been placed, and a secondary notification containing tracking information once your parcel has been dispatched.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the destination and package weight.

Estimated Shipping Times:

Destination	Estimated Delivery Time	Shipping Cost
Italy (Domestic)	2 – 5 Business Days	Calculated at Checkout / Free over threshold
European Union (EU)	5 – 9 Business Days	Calculated at Checkout
Rest of World	7 – 15 Business Days	Calculated at Checkout

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed. Unexpected courier delays due to weather, peak seasons, or customs procedures are outside of our control.

3. Order Tracking

Once your order ships, you will receive an automated shipping confirmation email containing a tracking number and a link to track your parcel in real-time.

Please allow 24 to 48 hours for the tracking information to update on the carrier's system after receiving your shipping confirmation.

4. Customs, Duties, and Taxes (International Orders)

European Union: Purchases shipped within the European Union are subject to standard EU VAT regulations and do not incur additional customs duties upon delivery.
Non-EU Countries: For orders shipped outside the EU, Studio Geometria (WSENSE SRL) is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Incorrect Address & Undelivered Packages

Please ensure that your shipping address is complete and accurate before placing your order.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipping the parcel.
We cannot be held responsible for lost or delayed shipments due to incorrect address information provided at checkout.

6. Damaged or Lost Packages

We take extra care in packaging fragile desk accessories (such as pen holders and precision rulers) to ensure safe arrival. However, if your order arrives damaged or is lost in transit:

Damaged Goods: Please inspect your package upon arrival. If an item is damaged, contact us immediately at [email protected] within 48 hours of delivery with your order number and clear photos of the damaged items and packaging.
Lost Packages: If your tracking link shows no updates for more than 10 business days, please reach out to our customer support team so we can investigate with the shipping carrier.