Informativa sui rimborsi

Return & Refund Policy

Thank you for shopping at Studio Geometria (operated by WSENSE SRL). We take pride in delivering high-quality desk accessories, stationery tools, rulers, pen holders, and cable organizers to keep your workspace structured and inspiring.

If you are not completely satisfied with your purchase, we are here to help. This policy outlines your rights and the procedures for returns and refunds in accordance with EU Consumer Rights Directives.

1. Right of Withdrawal (14-Day Cooling-off Period)

Under European Union law, customers within the EU have the right to withdraw from their purchase within 14 days without giving any reason.

Eligibility Period: The withdrawal period expires 14 calendar days from the date on which you (or a third party designated by you) physically receive the goods.
Condition of Items: To be eligible for a return, your item (rulers, pen holders, cable management accessories, etc.) must be unused, in the same condition that you received it, and in its original packaging with all included parts and tags.

2. How to Initiate a Return

To exercise your right of withdrawal or request a return:

Contact our Customer Support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return (optional).
Our customer support team will review your request and provide you with detailed instructions on where and how to send your parcel.
Package the items securely to prevent damage during transit. Please include your original order confirmation or packing slip inside the package.

Please do not send your purchase back to the manufacturer or company address without contacting us first.

3. Return Shipping Costs

Standard Returns: Unless the item received is defective or incorrect, you will be responsible for paying your own shipping costs for returning the item.
Defective or Incorrect Goods: If you received a damaged ruler, defective cable organizer, or incorrect item, please notify us immediately upon receipt at [email protected] with photos of the damaged or incorrect item. In such cases, we will cover the return shipping costs or issue a replacement/refund directly.
Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Inspection and Refunds

Once your return is received and inspected:

We will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund based on the condition of the returned product.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your bank or credit card issuer).

Note: Initial shipping fees paid at checkout (if any) are non-refundable unless the return is due to an error on our part.

5. Exchanges

We only replace items if they are defective, damaged in transit, or incorrect. If you need to exchange an item for the exact same model, send an email to [email protected].